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...Compliance check national energy retail rules bill content frequency payment method issued june services are a key part of household s budget clear and on time bills critical to customers understanding both usage costs the law details obligations retailers when billing its division includes requirements for calculating recovering returning incorrect charges resolving disputes this sets out under preparing required methods available telephone number complaints ac objective count enquiries separate hour tele phone distributor fault is ensure can easily emergencies understand how they use their electricity or gas during period such as credit card direct debit bpay have been calculated ap plied applicable government concession rebate schemes any amounts deducted cred ited rule requires retailer prepare so consumption benchmarks resid that small customer verify ential conforms contract must include certain particulars summarised follows standard contracts also provide with name account addr...