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...Coming clean the experience of cleaning operatives wendy sykes carola groom philly desai and john kelly independent social research equality human rights commission first published summer isbn publishes carried out for by commissioned researchers team views expressed in this report do not necessarily represent is publishing as a contribution to discussion debate please contact further information about other reports or visit our website arndale house centre manchester m aq email equalityhumanrights com telephone www you can download copy pdf from http if require publication an alternative format communications discuss your needs at contents acknowledgements iv executive summary v introduction purpose background non domestic industry method structure job workers employers workforce types contract hours routes into jobs attitudes awareness towards work pay remuneration rates low worsening conditions fair treatment getting paid rest leisure sickness breaks i holidays sick leave training h...