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...Servicenow system administration course syllabus table of contents objectives who should attend prerequisites topic outline module user interface data management and reporting service automation platform core application ongoing maintenance capstone project for more information during this three day interactive training you will perform functions in your own instance a safe sandbox start by working with the performing essentials configuration tasks also add users groups roles manage tables import sets cmdb work four key elements populate knowledge base items to catalog create workflow activities approvals level agreements slas policies interactions business rules clients scripts then configure control security alerts notifications learn about various topics including update viewing upgrade history status performance use collaboration capabilities weaves scenario throughout present real world relevant lab exercises class features lecture group discussions as well extensive hands on prac...