HERO Handbook for Excellent Restaurant Operations SPONSORED BY Page 1 HERO Handbook for Excellent Restaurant Operations Your guide to restaurant operations in Washington state Copyright 2020, Washington Hospitality Association SPONSORED BY Page 2 Contents About the HERO Manual .......................................................................................7 Government Affairs .............................................................................................8 LAWS & REGULATIONS Business & Occupation Tax ..................................................................................9 Collecting Sales Tax ..........................................................................................10 Collecting Sales Tax ..........................................................................................11 Paying Sales Tax ...............................................................................................12 Local Sales/Use Tax .......................................................................................................13 Bakery Items ....................................................................................................14 Banquet Room Rental ........................................................................................15 Caterers and Catering .......................................................................................16 Coupons, Gift Certificates and Free Meals ...........................................................17 Cover Charges ..................................................................................................18 Delicatessens ...................................................................................................19 Delicatessens ...................................................................................................20 Employee Meals ...............................................................................................21 Espresso Stands ...............................................................................................22 Games ...
Restaurant Management System (FineDine) A dissertation submitted for the Degree of Master of Information Technology W. A. R. S. SILVA University of Colombo School of Computing 2018 ABSTRACT MIT 3101- Individual Project (FineDine) Nowadays technology touches every facet of our lives as it always has but with the emergence of mobile devices and cloud computing making more of an impact than ever, you’d be hard pressed to go anywhere and not find a high-tech piece of hardware or software around. These advances have made an impact everywhere, and one of the places we’re seeing more and more technology ...
2020 BACK OF HOUSE TRAINING MANUAL Contents CORE VALUES: WHAT WE LIVE BY, WHAT DRIVES US ............................................................................................................ 3 THE GUESTS OF MOBY DICK’S ................................................................................................................................................ 4 MENU PHILOSOPHY ............................................................................................................................................................... 5 Diet and Allergy Requests .................................................................................................................................................. 5 KITCHEN OPERATIONS PHILOSOPHY ...................................................................................................................................... 6 GENERAL RULES & POLICIES ................................................................................................................................................... 7 TICKET TIMING SYSTEM ......................................................................................................................................................... 8 KITCHEN STATION RESPONSIBILITIES ..................................................................................................................................... 9 PREP ................................................................................................................................................................................... 9 STAR ................................................................................................................................................................................... 9 PANTRY ............................................................................................................................................................................. 10 TAKE OUT ......................................................................................................................................................................... 10 STEAM .............................................................................................................................................................................. 11 BROIL ................................................................................................................................................................................ 12 FRY .................................................................................................................................................................................... 13 GRILL ................................................................................................................................................................................ 14 EXPEDITING ...................................................................................................................................................................... 15 PROPER PLATING .............................................................................................................................................................. 17 END OF NIGHT CLEANING ................................................................................................................................................ 18 Moby Dick’s Restaurant Kitchen Training Manual (Updated 2/14/19) 2 CORE VALUES: WHAT WE LIVE BY, WHAT DRIVES US § The Culture of ...
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