journal of contemporary issues in business and government vol 28 no 01 2022 https cibg org au p issn 2204 1990 e issn 1323 6903 doi 10 47750 cibg 2022 ...
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...Journal of contemporary issues in business and government vol no https cibg org au p issn e doi competency mapping front line staff key for success inthe organized retail sector m mallika rao dr a udaya shankar bhaskara koneru lakshmaiah education foundation klef vaddeswaram guntur andhra pradesh icfai school the higher ifhe hyderabad telangana abstract is ability an individual to do job effectively process s competencies related skills helps identifying gaps if any between demands organizations can then intervene through effective training solutions improving organizational performance study aims identify required employees survey method was used collect data structured questionnaire descriptive nature hypotheses were tested radar charts constructed degree gap employee each would be useful practitioners researchers implementation their contexts keywords framework models introduction indiahas beenwitnessing exponential growth store availability indiaranks among world highest fifth larg...