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File: Case Study Pdf 214715 | Case Study Natlrestco Csat
Case Study: National Restaurant Company Challenge A national restaurant company, with multiple brands, was receiving mixed information from their direct customer satisfaction surveys. Overall, satisfaction had declined, but the trend ...

icon picture PDF Filetype PDF | Posted on 17 Feb 2023 | 2 years ago

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...Case study national restaurant company challenge a with multiple brands was receiving mixed information from their direct customer satisfaction surveys overall had declined but the trend lines were not closely matching mystery shop program results voice of voc experience index and showed serious gaps in key performance indicators that included timing service food quality bare solution after analyzing client s current designed method handling feedback data questionnaire design first configured recordings web survey to allow for deeper drill down into any issues including recorded comment area notification management issue validation through unique receipt number set up specific call team contact those customers indicating they would like speak further regarding this allowed interviewers uncover real help identify what truly mattered then used better around attributes behaviors identified as important once shops aligned could use improve standards training effectiveness every days new ro...
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Category: Uncategorized / Uncategorized
Posted on: 17 Feb 2023 | 2 years ago
Tag: download pdf, case, study, natlrestco, csat,
Filetype: PDF
File size: 0.11 MB
Views: 86x
Link recommended: filekonstruksi.com

Uploaded by: Wan learn
Wan learn