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...Service level agreement sla for north bpa by software applications limited effective date jul document owner version description author jun john grace oct product name change updated availability section bruce buxton annual review table of contents overview goals objectives stakeholders periodic scope customer requirements provider assumptions management requests this represents a or between and customers the business process activities remains valid until superseded revised outlines parameters all it services covered as they are mutually understood primary does not supersede current processes procedures unless explicitly stated herein purpose is to ensure that proper elements commitments in place provide consistent support delivery s goal obtain mutual provision clear reference ownership accountability roles responsibilities present concise measurable match perceptions expected with actual following will be used basis represent associated from outlined further notice should reviewed a...