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...Draft htfc is providing this msa for informational purposes the document subject to change at s discretion and negotiation prior contract execution with selected vendor master services agreement between new york state housing trust fund corporation proprietary confidential table of contents page article goals objectives references rules interpretation proposals overview error bookmark not defined scope project management plan control procedure no obligations renewal service delivery levels transition knowledge transfer cooperation compliance agency external requirements level credits catastrophic failures adjustment progress reports meetings performance deliverables root cause analysis measurement monitoring tools continuous improvement best practices benchmarking methodology time essence liability damage fees expenses taxes records cost payment billing reviews audits i continued set off savings record retention notification delays acceptance criteria testing provider personnel locatio...