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...The five dysfunctions of a team patrick lencioni not finance strategy technology it is teamwork that remains ultimate competitive advantage both because so powerful and rare p vii this way opened his best selling book model understanding dysfunction one most interesting models effectiveness was developed by according to him all teams have potential be dysfunctional improve functioning critical understand type level again pyramid used demonstrate hierarchical progression development similar maslow s hierarchy needs theory there are levels each must completed move on next in absence trust outcome occurs when members reluctant vulnerable with another unwilling admit their mistakes weaknesses or need for help without certain comfort among foundation possible fear conflict lacking incapable engaging unfiltered passionate debate about key issues creates situations where can easily turn into veiled discussions back channel comments work setting do openly air opinions inferior decisions result...