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...United states office of personnel management effective learning interventions for developing ecqs opm gov november table contents introduction definitions leadership development matrix research summaries by ecq competency leading change creativity innovation external awareness flexibility resilience strategic thinking vision people conflict leveraging diversity others team building results driven accountability customer service decisiveness entrepreneurship problem solving technical credibility business acumen financial human capital technology coalitions partnering political savvy influencing negotiating undamental competencies interpersonal skills f written communication oral fundamental integrity honesty continual public motivation measuring the effectiveness your program appendix leader activities endnotes sources and suggested readings best programs are those that enhance capacity organizational performance while maximizing return on investment federal government is challenging in...